Terms of Service

Quotations are based on the brief supplied and remain valid for [30] days. A commission begins when you accept the quotation in writing and pay the deposit. Changes to the design, materials or schedule after acceptance may require a revised quotation.

A non-refundable deposit of [50]% of the quoted value is payable on acceptance and covers materials, pattern development and reserved workroom time. The balance is due on completion, before dispatch or collection. Invoices are payable within [14] days. Late payment may attract interest at [rate]% per annum as permitted in [Jurisdiction].

You are responsible for the accuracy of measurements supplied and for attending scheduled fittings. Missed fittings, late approvals or significant changes in the wearer's measurements may extend the delivery date and incur additional charges for re-cutting or alteration.

Delivery dates are estimates agreed at the outset and depend on timely approvals and material availability. We will notify you promptly of any delay. We are not liable for delays caused by events outside our reasonable control, including supplier failure, transport disruption or force majeure events as defined under the law of [Jurisdiction].

Natural fibres, hand-dyeing and hand-finishing produce slight variations in colour, weave and texture. Such variation is characteristic of bespoke work and is not a defect. Where a specified material becomes unavailable, we will propose the nearest equivalent for your approval.

Title to a completed garment passes on receipt of full payment. Patterns, toiles, technical drawings and research packs created by us remain our intellectual property unless assigned in writing. Where you supply designs, you confirm you hold the rights to them and grant us a licence to use them for the purposes of the commission.

We may photograph completed work for our portfolio. We will not publish images before a production's release date, and we will withhold publication entirely where an embargo or non-disclosure agreement applies.

Each garment is delivered with care instructions. Damage caused by improper cleaning, storage, unauthorised alteration, stage effects or wear beyond the intended use is not covered by our workmanship undertaking. Repairs outside that undertaking are quoted separately.

You may cancel a commission in writing at any time. The deposit is non-refundable and you remain liable for materials purchased and work completed up to the cancellation date, invoiced at our standard workroom rate. See our Refund Policy for full details.

Our total liability arising from a commission is limited to the amount paid for that commission. We do not exclude liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded under the law of [Jurisdiction]. We are not liable for indirect or consequential loss, including lost performances or production costs.

These terms are governed by the laws of [Jurisdiction], and the courts of [Jurisdiction] have exclusive jurisdiction. The parties will attempt good-faith resolution, and may refer a dispute to [Mediation Body], before commencing proceedings.

Questions about these terms can be sent to info@crestia.store.